| Clearance |
| Minimum Security Clearance Requirement: Secret (S) |
|
Job Location |
Geographic Location: Alexandria, Virginia 22305
|
 |
Job Location: On-Site/Office
|
|
Travel Requirement: No Traveling
|
|
| To Apply |
| Apply for Job: There are two steps to apply for this job. First, click here to create a free FederalJobs.net account and post your resume. Then, click here to submit your resume to this employer. |
 |
|
| Help Desk Specialist |
|
USmax Corporation has an opening for a Help Desk Specialist within a classified environment in Alexandria, VA. The help desk serves as the initial point of contact for troubleshooting hardware/software, PC, and printer problems. The candidate selected will be part of a staff of shift workers that provides help desk and customer support services for a government enterprise-wide client-server network using a combination of Windows NT, 2000 and XP, servers and workstations. Primary duties include staffing the help desk, answering and documenting user requests over the phone, and performing basic desktop and server troubleshooting over the network. Strong interpersonal communication and customer service skills with both technical and non-technical customers and an ability to work well under pressure within a team environment.
Unique/Additional Requirements Desired Skills:
Active Directory Users and Computers experience
Familiarity with group policies
Creating users and groups
Configuring roaming profiles
Creating/moving mailboxes
Clear understanding of OU structure
Adding custom recipients
Creating distribution lists
Veritas/Symantec Backup Exec (Or any backup utility)
Configure/manage backup jobs
System restores
Backup job notifications
Symantec and/or McAfee Antivirus
Downloading virus definitions
Updating clients via parent server
Scheduling server/client scans
Virus remediation
Outlook
Configuring personal folders
Adding additional mailboxes
Adding PKI certificates
Configuring rules
Bonus:
ITIL familiarization
WSUS patch deployment
SMS experience
Blackberry/GOOD experience
|
The Company |
Requirements
Two to four years of experience with Windows, Microsoft Office and Outlook products. Certifications as Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA) are desirable. Direct experience supporting government programs such as the Joint Deployable Intelligence Support System (JDISS) or Global Command and Control System (GCCS) is desired. Technical experience in a government law enforcement agency or service in the US Armed Forces is preferred.
|
Preferences |
Career Level: 2+ yrs experience
|
|
Type: Full Time Employee
|
|
Industry/Job Category: Security-Intrusion Detection
|
Compensation |
|
Total Compensation: $40,000 - $50,000 annual salary. |
