| Clearance |
| Minimum Security Clearance Requirement: Sensitive Compartmentalized Information (TS/SCI) |
| Must be able to pass a CI polygraph examination. |
Job Location |
Geographic Location: Chantilly, Virginia 20151
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Job Location: On-Site/Office
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Travel Requirement: No Traveling
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| To Apply |
| Apply for Job: There are two steps to apply for this job. First, click here to create a free FederalJobs.net account and post your resume. Then, click here to use this employer's online application form. |
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| Customer Service/ Helpdesk Specialist |
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| Requires current TS/SCI security clearance and must be able to pass a CI polygraph examination. Experience with web based forms and applications, Remedy (or other) trouble ticketing system(s), and experience using the standard Microsoft application suite (Word, Excel, Powerpoint, Outlook, etc). Maintains knowledge of industry developments to ensure that products and services are state-of-the-art. Cross-trains and provides assistance to all areas of the company and to customers. Responds to customer needs in a quick and effective manner. Maintains an extensive knowledge of company products and services, and coordinates activities with other Customer Service Specialists. Excellent communication and interpersonal skills are required. One or more years providing telephone or direct support to customers, one or more years experience in a customer call center is beneficial. Requires bachelors degree or equivalent and zero to two years of related experience. |
Preferences |
Career Level: <2 yrs experience
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Type: Full Time Employee
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Industry/Job Category: IT Helpdesk
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Compensation |
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Total Compensation: $40,000 - $50,000 annual salary. |
